Important Notice Regarding Failed Authorization Fees for Selected Card Products

Dear Customer,

We would like to inform you about an upcoming fee change affecting selected HexaCard card products. This change is required by the card networks, including Visa and Mastercard, as well as our banking partner, and will take effect on February 20, 2026.

Affected Card Products

The following card products will be subject to the new fee:

• Card 428803

• Card 428813

• Card 555782

Failed Authorization Fee

Starting from February 20, 2026, a fee of $0.43 USD per failed authorization attempt will apply.

This fee may be charged when a merchant submits an authorization request that does not result in an approved transaction. Examples include, but are not limited to:

• Insufficient card balance

• Card is frozen, blocked, closed, or cancelled

• Transaction declined by the issuer, banking partner, or card network

• Merchant retries a failed payment

• Subscription or recurring billing attempts on an inactive or cancelled card

• Any authorization request that is not successfully approved

Please note that this fee may still apply even after a card has been cancelled if a merchant continues submitting authorization attempts for that card.

How the Fee Will Be Deducted

The failed authorization fee will be deducted directly from your HexaCard wallet balance. Please ensure your wallet maintains sufficient balance and take the necessary steps to avoid unnecessary failed authorization attempts.

How to Reduce Failed Authorization Fees

To minimize the risk of these charges, we strongly recommend the following actions:

Remove Your Card from Merchant Platforms

Many merchants, subscription services, and online platforms may continue sending authorization requests if your card remains stored on their systems.

Unbind Your Card Before Cancelling It

Before cancelling a card, please remove it from all websites, applications, and subscription services where it may have been saved.

Contact the Merchant if You Cannot Remove the Card Yourself

If you are unable to access your account or remove the card manually, contact the merchant’s support team and request removal of your saved payment method. We also recommend keeping a record of your request.

Review Active Subscriptions and Trial Services

Some platforms automatically retry payments after a failed attempt. Please review all active subscriptions and update or cancel payment methods where necessary.

Important Notice

This fee is not introduced independently by HexaCard. It is a requirement imposed by the card networks and our banking partner for failed authorization attempts related to the affected card products.

HexaCard is providing advance notice to help customers reduce unnecessary charges and maintain transparency regarding applicable fees.

HexaCard’s Commitment

HexaCard remains committed to providing transparent and reliable card services. We will continue to:

• Inform customers about important fee changes in a timely manner

• Work closely with our banking and card network partners

• Provide support regarding card usage and related fees

• Help customers understand how to reduce unnecessary failed authorization attempts

If you have used any of the affected card products, we recommend reviewing where your card is stored and removing it from any merchant platforms where it is no longer needed.

For any questions regarding this fee or card unbinding, please contact HexaCard Support.

Kind regards,
HexaCard Team