🔹 What does it mean when a transaction is marked as “Under Review” or “Delayed”?
At times, a transaction or payment may appear with the status “Under Review” or “Delayed.” This does not indicate a failed transaction, but rather a standard part of our compliance and security process.
Below are the most common reasons this status may appear:
-
Regulatory or AML (Anti-Money Laundering) Review:
Certain transactions are subject to additional scrutiny by regulatory systems or AML protocols to ensure full legal and compliance alignment. -
Internal Review by Hexa’s Technical and Compliance Teams:
For the protection of all users, our internal systems may flag and temporarily hold transactions for manual verification. -
Delays Involving External Providers or Exchanges:
Occasionally, our upstream providers or partner exchanges may experience temporary issues or backlogs, which can lead to delayed processing. -
Transaction Initiated Outside Business Hours or on Non-Working Days:
If the transaction occurs during a weekend or public holiday, it may be queued for processing on the next business day.
📌 Is any action required from the user?
No action is necessary. This is a routine part of our transaction handling process. In most cases, transactions are cleared and processed automatically within 1 to 2 business days.
If you believe the delay has extended beyond this timeframe, please feel free to contact our support team for further assistance.