To help us assist you as quickly as possible, please make sure to include your registered phone number or email address when submitting a support ticket. This allows our team to locate your account and respond efficiently. If your inquiry is related to a financial transaction, it is crucial to provide the internal tracking Order ID, which always starts with "HX-" (e.g., HX-123456). Including these details upfront minimizes back-and-forth communication and speeds up the resolution process.