If a transaction fails:
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Check that your card has enough balance.
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Verify the merchant supports card brand.
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Ensure your card is not frozen.
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Ensure your account is not limited or restricted due to high transaction count
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Avoid repeated transaction with insufficient balance
If the problem persists, contact support. it might take a few hours to respond based on our workload
How to Contact Support
We offer 24/7 support via:
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Chat option (available in our app)
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Email: [email protected]